All returns must have a phone authorization and must be accompanied by a copy of the original invoice. Returns and Refunds must be requested within 14 days of invoice date, unless product is damaged during shipping or is defective from the manufacturer, then we must be notified within 48 hours. A 15% restocking charge will be assessed. Drop ship orders from a third party vendor may incur additional return fees and will be handled on a vendor to vendor basis. If a product should be damaged during shipping, save all original packing materials in case the carrier requires an inspection. All returns Must be in original boxes if applicable and in "As New" conditions. No Exceptions! There will be no refund on Shipping charges incurred for either direction whether paid up front by buyer or Ken's Performance Solutions, Special Order Items, or Electrical Parts Installed. All shipments approved to be returned must be prepaid and should be insured for your protection. We cannot be held responsible for lost or mis-directed returns. If you paid for your order by credit card, your credit may be paid and returned by check, or it will be issued and will appear on your billing statement, this decision will be made at the discretion of Ken's Performance Solutions.
Return Location will be determined by the specific products to be returned.